- Craftly.in offers its customers a ’fair return policy’. If you find a manufacturing defect in the product/order, you can raise a return/exchange request of a product within 48 hours of the delivery.
- Step 1: Write to us at info@craftly.in with subject=your order ID + cancellation/refund request and share your order ID
- Step 2: Share with us the reason for return/cancellation/refund. you will have to email us or WhatsApp us the product pictures/videos.
- Step 3: Once your reason for return/cancellation/refund is approved – we will initiate your return/cancellation/refund through our systems.
- We make sure that our customers are given fair and clear solutions with regards to their returns/cancellations/refunds
- If you have received the order damaged, misprinted, or broken, you can raise a request for the claim within 48 hours of the delivery.
- You need to email us at info@craftly.in with proper images of the product showing the defect and original packaging. We will re-print and ship a new product to you.
- For replacements and refunds, send us unboxing videos and pictures of the product showing the defects along with the original packaging images. For packages lost in transit, all claims must be submitted within 7 days after the delivery. Post which, you will bear re-printing charges.
- If you do not have an unboxing video of the order and we fail to verify the cause, Craftly.in will not be liable for refunds/replacement of such products.
- All returns and exchanges must have original tags attached and be in original packaging, unworn and unwashed. No exchanges or returns will be accepted after 07 days from the date of receipt of your package. Please contact us immediately at info@craftly.in for assistance in the process.
- If you would like to exchange or return a product due to a wrong size being ordered or without any defects, it would be handled at your expense by placing a new order.
- Note: Unbox the package carefully. If the package was damaged while opening it with the scissor or any other sharp object, refunding will not be possible unless we have the unpacking video and the images of the courier cover.
- If you have noticed any damage on the package while receiving it from the courier, kindly mention the damage in the remark while signing. This will help us in claiming the refund from the courier service.
- Color Matching in DTG Printing: We use CMYK ink colors to blend and create unique colors. Although we strive to use the most recent, high-quality color profiles for our printers and inks, color matching is suited for spot color printing and not process printing. Hence, there might be a difference between what you see on your screen and the actual product. If color matching is a concern, please ensure that you order test swatches to determine the proper RGB or CMYK color equivalent before placing your main order with us.
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